Quality is concerned with:
Why is Quality important for a business? - if a product is of bad quality the chances of a customer returning the product increases, this causes not only loss of money but also could lead to bad publicity. This could sway potential customers into not buying the product.
Quality Assurance - This is the way in which a business sets out its procedures to make sure that the products they produce are of the required quality.
Quality Control - this is a process in which a business reviews the quality of all the factors involved in the process of production.
Total Quality Management :
This method of controlling quality focuses on finding ways to prevent mistakes rather than inspecting for mistakes.
Advantages:
Disadvantages: Takes a lot of time to implement If lots of changes are implemented a lot of time will be used for training Can require a change in company attitude
Benchmarking:
This is comparing results of quality tests against a previous set of results. This can either be against internal results of the business or against its competitors.
Advantages:
Disadvantages:
Quality Standards:
BS 5750 Kitemark - this is an award a business can earn after being inspected by the BRitish standards Institution (BSI). A business can display this award to show customers that its products are of high standard, which will lead to more sales.